Refund policy
RETURN AND REFUND POLICY
Returns
LaKadish Hair has a 14-day return policy. You must request a return within 14 days of receiving your order.
To qualify for a return, the item must be unworn, unused, unwashed, unaltered, and in the same condition in which it was received. All original packaging, tags, security seals, bands, and protective materials must remain intact. Proof of purchase is also required.
For hygiene and safety reasons, wigs, bundles, extensions, closures, frontals, and other hair products cannot be returned if they have been worn, installed, washed, brushed or combed excessively, cut, colored, bleached, dyed, permed, chemically treated, heat-styled, altered, or exposed to odors or styling products. Lace must remain uncut, untinted, and unaltered.
Requesting a Return
Before returning an item, contact us at lakadishhair@gmail.com with your order number and reason for the return.
If your return is approved, we will provide return instructions and the correct return address. Items returned without prior approval will not be accepted.
Return Shipping
Customers are responsible for return-shipping costs for ordinary approved returns. Original shipping charges and return-shipping costs are nonrefundable.
LaKadish Hair will cover reasonable return-shipping costs when an item is damaged, defective, or incorrect. We recommend using a trackable shipping service because we cannot guarantee receipt of packages without tracking.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us promptly at lakadishhair@gmail.com with your order number and clear photographs of the item and packaging. We will review the issue and work to make it right.
Nonreturnable Items
We cannot accept returns on:
• Worn, used, installed, washed, or altered hair products
• Products with cut or altered lace
• Products with removed tags, seals, bands, or protective materials
• Customized, personalized, or made-to-order products
• Clearance or final-sale items
• Gift cards
• Digital products
These restrictions do not affect any rights provided by applicable law for damaged, defective, or incorrectly supplied items.
Exchanges
We do not offer direct exchanges. If your return is approved, you may place a separate order for the desired item.
Order Cancellations
Cancellation requests must be submitted before an order enters processing or fulfillment. Once processing or fulfillment has begun, cancellation might not be possible.
Refunds
We will notify you after receiving and inspecting your return. If approved, the refund will be issued to your original payment method within 10 business days. Original shipping charges are nonrefundable.
Your bank or credit-card provider may require additional time to process and post the refund. If more than 15 business days have passed since your refund was approved, contact us at lakadishhair@gmail.com.
Questions
For questions regarding returns or refunds, contact us at lakadishhair@gmail.com.